Who Is Rob Timmerman?
Rob is the founder and CEO of Timmerman Group, a full-service digital agency with clients ranging from regional organizations to Fortune 100 brands. Over the past 20 years, Rob has scaled his team, weathered multiple recessions, and helped clients grow through SEO, paid media, web development, and branding.
He’s also a systems-thinker, obsessed with operational clarity, strategic hiring, and long-term retention. Rob doesn’t just run an agency. He runs a business that builds real marketing engines for his clients.
After two decades in the game, and building a full-service digital agency that’s weathered recessions, SEO algorithm shifts, and now the AI gold rush, Rob isn’t speculating. He’s living it.
We sat down with him to unpack what separates high-growth, durable agencies from those still clinging to “two blogs, two links” retainers and hoping for the best.
Here are the big takeaways.
1. AI Won’t Save You. Strategy Might.
Rob’s view on AI is clear: agencies who see it as a shortcut will get replaced by it.
“If you’re writing your blogs with just straight AI, it’s a recipe for disaster.”
While the hype has most of the industry scrambling to automate content and scale low-cost output, Rob’s team is going deeper. They’ve gamified AI internally, rewarding team members who use it to shave time off delivery, not just pump out content. But he’s blunt about what AI can’t do:
“Photoshop won’t build you a website. AI won’t build you a strategy.”
AI might help you execute. But if you can’t think, if you can’t plan, you’re obsolete. And clients are starting to see through the fluff.
2. Recession? Market Harder.
Where most agencies pause in a downturn, Rob hits the gas.
“I don’t want anyone to go through a recession… but I’ve gained the most ground during them.”
Rob sees recessions as the time to steal market share. While competitors pull back on sales and content, his team doubles down, especially on retention and overcommunication. He’s not guessing here, his agency has grown through multiple economic contractions.
The key? Don’t panic. Sell smarter. Deliver harder.
3. Most Agencies Break at the Foundation
Rob outlines the three legs of every agency: marketing, sales, and delivery.
“If even one of those is broken, the whole thing collapses.”
Most agency owners are good at one of the three, maybe two. But if you can’t get them all humming, your pipeline dries up or your team gets overloaded. That’s when agencies either stall or implode.
His team doesn’t launch offers unless they’ve sold them twice. No guesswork. No shiny objects. It’s validation first, operations second.
4. Hiring the Wrong People Will Kill You Slowly
Rob’s hiring advice is brutal but true:
“Don’t settle. The interview is the best it’s ever going to be.”
He’s watched too many founders talk themselves into candidates who don’t have the range, and then spend months trying to “fix” them. His take?
“I’d rather spend 90 days finding the right person than fix the wrong one for nine months.”
And here’s the litmus test for senior talent:
“If they don’t make you nervous, they’re not senior enough.”
5. Retention Isn’t a Vibe, It’s a System
Client success isn’t about being “nice” or “fast.” It’s about predictable results.
“Clients don’t come to you for ‘a little better.’ They want undeniable results.”
That means tracking performance weekly, solving root issues quickly, and making your work un-ghostable.
“If your clients are ignoring your reports, your reports aren’t good enough.”
Every Friday, same time, same structure, Rob’s team checks in with every client. It’s process-driven retention, not reactive damage control.
6. The Future Isn’t Coming. It’s Already Here.
The rise of Apple’s own search engine. Siri offering ChatGPT as a search option. Attribution getting harder by the day.
“It’s going to move quick. It’s going to be exciting… and it’s going to spread out.”
Rob sees the future of search evolving just like social media did: from one platform to many, from centralized to fragmented. And for marketers and agencies? That means more complexity, less clarity, and higher expectations.
If your strategy hinges on one channel, one content type, or one person, you’re already behind.
Final Take: Build What Can’t Be Replaced
If there’s one thread running through everything Rob said, it’s this:
Build what’s undeniable.
In your offer. Your delivery. Your team.
Especially now, when “good enough” is getting automated.
Rob’s approach isn’t about flashy tactics or trend-hopping. It’s about building an agency that still stands when the dust settles.
And if you want yours to be one of them, his blueprint might be worth stealing.
